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Messages Tab The
initial version of ScriptWave did not have a message feature because
typists have their own email accounts.
Two factors helped promote the need for integrated messaging. First,
generic email messages are in simple text and are not encrypted.
When using email, you have to be concerned about any content
related to the transcription business. Second,
email accounts are filled with tons of spam and noise that make it
difficult for you to pick out email related only to businesses. The
ScriptWave messaging service has the advantage of using full ScriptWave
encryption and having an integrated and simple interface.
ScriptWave has an Alert system to notify when new messages arrive. Status of Messages
appears on the left pane.
New Message Start a new message by selecting the
New button
Next, fill in the subject field and the memo:
Finally, select
the save button
The message will wait until the next ScriptWave communication session to send the message. While it is waiting the message will appear in the category of “Pending transmission.”
Note: To send the message immediately without
waiting for ScriptWave to do so automatically, click on the “communicate
now” button
Reply to Message Any message in the Received Status can be used to Reply to a message.
Once selecting Reply, follow the same steps of the
process for Sending a message. You will not be able to change the To: field when
doing a reply. The text of
the previous message is retained. Add
new text to the area above the “======” in the Memo area.
Select the save button to complete the reply
Delete
Message
To delete any highlighted message, simply select the trash
can
Message Status and
Archive All messages appear in one of the 5
Status categories until you delete them.
The five categories are:
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